Privacy Policy
Moksha Stories is committed to protecting the privacy and security of its customers and website visitors. This privacy policy outlines how we collect, use, and protect your personal information when you use our services and visit our website.
Information Collection
We collect personal information that you provide to us when you make a booking or inquiry through our website, such as your name, email address, telephone number, and payment information. We may also collect information about your travel preferences and any special requirements you may have. Additionally, we may collect information automatically when you visit our website, such as your IP address, device type, and browser information, to improve our website and services, and analyze website traffic.
Information Use
We use your personal information to provide the services you have requested, communicate with you about your bookings, provide customer support, and send you promotional offers and newsletters. We may share your information with our trusted partners, such as hotels, transportation providers, and tour operators, to fulfill your travel arrangements. We may also share your information with third-party service providers who help us operate our website and services, such as payment processors, email marketing providers, and website analytics providers.
Information Protection
We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, loss, or theft. We use secure servers and encryption technology to protect your payment information and other sensitive data.
Information Retention
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or destroy it.
Your Rights
You have the right to access, correct, or delete your personal information at any time. You may also object to the processing of your information or request that we restrict its use. To exercise these rights, please contact us at mokshastories@mokshastories.com.
Policy Changes
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website and will take effect immediately upon posting.
Data Selling and Sharing
We do not and will not sell your personal information under any circumstances. To handle your booking or inquiry, we may share your personal information with our staff, local group leaders, overseas entities, travel providers, third-party operators, and service providers. We may also share your information with government authorities for border crossings and visas. We share your information with third parties to help us operate, improve, and market our products and services. We ensure that all third parties have agreed to confidentiality restrictions and only use your information for the contracted service of Moksha Stories Pvt Ltd.
Photo and Video
Photos or videos may be taken during your tour or branded trip with us at Moksha Stories Pvt Ltd by our staff, partners, or fellow passengers. If you do not want to be photographed or included in any video, please inform your tour group leader or photographer. We will not use any photos taken by our staff for marketing purposes without your consent. We cannot be held responsible for any photos taken by other passengers without our knowledge. If we hire professional photographers for marketing materials, we will inform you beforehand, and you have the option to opt-out of being included in any photos.
Cookies and Website Usage
As part of our website operations, we use technologies such as cookies and web server logs to collect information about how our visitors use our websites. This privacy policy explains how we use cookies and web server logs, and how you can control your preferences related to these technologies.
Cookies:
A cookie is a small text file that our website stores on your device (computer, mobile phone, or tablet) when you visit our website. We use cookies to improve your user experience by remembering your preferences and actions on our website. Cookies can also help us analyze your usage patterns and customize our website content to better suit your needs. We use both session cookies and persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your device until they expire or you delete them. We also use third-party cookies, which are cookies set by other websites or services that we use to enhance our website functionality, such as social media plugins. You can control your cookie preferences by adjusting your browser settings. However, please note that disabling cookies may limit your access to some features of our website.
Web Server Logs:
We also collect information about your usage of our website through web server logs. These logs capture information such as your IP address, browser type, referring/exit pages, and date/time stamps. We use this information to analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole.
Third-Party Links:
Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for the privacy practices or content of these third-party sites.
Contact Us
If you have any questions or concerns about our privacy policy or practices, please contact us at mokshastories@mokshastories.com.